electrical workshop Ha Market provides delivery services to urban areas, but if the delivery location is in a remote area (for example: outlying islands, Tung Chung, Ma Wan, Stanley, etc.), we will adjust the charges according to the delivery price list of the general agent.
The following are general charges. The final price may be adjusted based on order details:
1. The basic delivery fee is HK$100 per product
2. The charge for delivery to Tung Chung/Ma Wan/Parkside Bay is HK$200 per product; the charge for delivery to Discovery Bay/Lantau Island is HK$400 per product.
3. If you purchase designated products , you can enjoy free delivery service (except Tung Chung, Ma Wan, Parkside Bay, Discovery Bay and Lantau Island).
4. If you purchase designated free shipping products, you can enjoy free shipping service for that product (except Tung Chung, Ma Wan, Parkside Bay, Discovery Bay and Lantau Island).
5. The delivery scope does not include outlying islands, restricted areas and overseas areas.
6. If products need to be transported upstairs via stairs, customers will need to pay additional fees to the delivery staff.
7. If stairs are included in the moving period, additional charges will be required (small electrical appliances: $30-50 per 10 levels, large electrical appliances: $80-115 per 10 levels) (the first 3 levels are free, and subsequent levels less than 10 will be counted as level 10)
8. If the delivery address is too far from the parking point, the driver will need to walk on a flat road with the goods after getting off the car, and additional charges will be required (the first 50 meters are free, and then $55 for every 50 meters)
9. If Gale or Storm Signal No. 8 is lowered after 3:00 pm, delivery service will be stopped on that day. If affected by typhoons and bad weather, a large number of orders need to be rescheduled. The actual delivery date and time of affected orders will depend on different factors such as delivery address, order quantity and manpower arrangements. The exact time will be notified within one to two days after Storm Warning No. 8 is canceled, so please wait patiently.
Please ensure that your old appliance has its water/power/gas supply disconnected and is ready for the installer to connect.
electrical workshop In order to achieve this goal, Ha Market 's delivery service is handled by the transportation team of the general agent. Most agents provide two or more delivery personnel to ensure they pay attention to product delivery.
Things to note before delivery
electrical workshop Ha Market It is always hoped that the goods can be delivered according to the delivery time required by the customer. So to help ensure your product is delivered smoothly, please check the following information and advice:
1. If the customer cannot confirm the delivery date on the day of placing the order, please notify the customer via WhatsApp to arrange delivery after confirming the delivery date. Guests are kindly requested to provide notice ten working days in advance.
2. If the customer fails to notify the date change or other special circumstances before the scheduled delivery date, resulting in failure to receive the goods and needs to change the delivery date, the customer will have to pay additional shipping costs.
3. Please provide us with the phone number we will be contacted on the delivery day. The best option is a mobile phone number plus a landline phone number.
4. Please check the dimensions of the products before purchasing to ensure that they can be placed appropriately in the space/unit.
5. Please ensure that you have the relevant products connected to the installation service.
6. Please inform us in advance of any matters that may affect delivery, such as parking restrictions, special entrances, stairs, etc.
7. Please ensure there is a clear entrance for delivery vehicles.
8. Please make sure there is clear and sufficient space from the door to where you want the product to be placed. You can try walking delivery routes to make it easier for the shipping team to deliver your products.
9. Please make sure to check that the new product you receive is the correct model and color.
10. Before the delivery team leaves, please ensure that the new product you receive is free of any damage and that all accessories are included. If you have any questions, you can also call us within 7 days.
11. If any abnormalities are found in the product, they should be reported to the delivery team and recorded.
Before using your new product, make sure you read the manufacturer's installation and operating instructions.